Common Survey Questions from Candidates
Below are some of the frequently asked questions about surveys. You can also review our full list of help materials by clicking here.
Do I have to complete the assessment in one sitting?
No, but this is recommended. You can return to an incomplete assessment by clicking on the link to the survey in the original invitation or by logging back into your account. After you log into your account, you will start the survey on the page you left off.
How do I resume?
To resume, you will need to click on the link you received in your original invitation email. You will then log into your account.
Can I retake my assessment?
No, your responses are final after you submit your final answer. If you have any questions about retake, you will need to contact the hiring manager for the company to which you are applying.
Do the assessments have a time limit?
No, assessments do not have time limits.
How long does the assessment take to complete?
This will vary by assessment. If you know the hiring manager for the position you are applying to, we recommend asking that individual. If you do not know that person, we recommend setting aside at least 30-45 minutes - just in case.
I finished my assessment. Now what?
Great! Please close your browser. Contact your hiring manager or recruiter for next steps.
Still need help?
If you still have questions about your account, please contact OutMatch Support at firstname.lastname@example.org. Please include:
- Your first name and last name
- Email you used to create the account
- Company and job you were applying for
- The browser and device you are using (e.g., Chrome on a laptop)
- And a detailed description of your issue
Our business hours are Monday through Friday, 8:00 AM to 6:00 PM Central Time. We will respond to your email within one business day.