Common Account Questions from Candidates
We get it - sometimes you just have questions! It's important to us that you have a positive experience, so we've listed some of the frequently asked questions from candidates below. You can also review our full list of help materials by clicking here.
What browsers and devices are supported?
- Desktop Browsers (latest versions): Internet Explorer 11, Microsoft Edge, Google Chrome, Firefox Safari (Mac version only)
- Tablets: Google Nexus Tablet, iPad
- Mobile Phones: Google Nexus Phone, iPhone - Safari
Can I complete the assessment on a phone or tablet?
Yes, OutMatch Assessment is mobile and tablet optimized; however, for surveys that include tables or charts, we recommend using a laptop or personal computer.
Who is OutMatch?
To learn more about OutMatch, please click here.
Why do I need to create an account?
To take surveys used in the job application process, you must create an account with OutMatch. By creating an account, you will have a way to resume your survey (if needed). It also means that you will not need to take the survey again if the same survey is necessary for a different job.
I have never applied to this company before, but your website tells me I already have an account. How can that be?
Your account was created as part of a previous application to a different company that uses our tools. If you do not remember your password, please use the ‘forgot password’ button on our login page.
I cannot find the email to take the survey. What do I do?
If you cannot find the invitation email in your inbox, check your spam/junk folder. If you are still unable to locate it please add 'email@example.com' to your safe senders list and contact the company you have applied to.
I cannot remember my password. How do I log in?
You can log into your account any time here (apps.outmatch.com). If you do not remember your password, use the ‘forgot password’ button on the log in page to have a new one emailed to you.
I am clicking on ‘Forgot Password’ but am not receiving the email to reset it. What do I do?
If you cannot find the password email in your inbox, check your spam/junk folder. If you are still unable to locate it, please add 'firstname.lastname@example.org' to your safe senders list and try again. If this does not work, email email@example.com.
I need to change my email. How do I do that?
Please contact OutMatch Support (firstname.lastname@example.org) to have your email changed.
The link in my email to the survey does not work. What do I do?
First, try to copy and paste the entire link directly into your web browser. If you receive a message that the job is closed, please contact the company you applied to. If you receive an error, please forward the link to OutMatch support.
Still need help?
If you still have questions about your account, please contact OutMatch Support at email@example.com. Please include:
- Your first name and last name
- Email you used to create the account
- Company and job you were applying for
- The browser and device you are using (e.g., Chrome on a laptop)
- And a detailed description of your issue
Our business hours are Monday through Friday, 8:00 AM to 6:00 PM Central Time. We will respond to your email within one business day.