Common Account Questions from Candidates
We get it - sometimes you just have questions! It's important to us that you have a positive experience, so we've listed some of the frequently asked questions from candidates below. You can also review our full list of help materials by clicking here.
What browsers and devices are supported?
- Desktop Browsers (latest versions): Microsoft Edge, Google Chrome, Firefox Safari (Mac version only)
- Tablets: Google Nexus Tablet, iPad
- Mobile Phones: Google Nexus Phone, iPhone - Safari
Can I complete the assessment on a phone or tablet?
Yes, Outmatch assessments, interviews, and reference checks are mobile and tablet optimized; however, for surveys that include tables or charts, we recommend using a laptop or personal computer.
Who is Outmatch?
To learn more about Outmatch, please click here.
Why do I need to create an account?
To complete certain parts of the application process, you may need to create an account with Outmatch. By creating an account, you will have a way to pick up where you left off, if needed.
I have never applied to this company before, but your website tells me I already have an account. How can that be?
Your account may have been created as part of a previous application to a different company that uses our tools. If you do not remember your password, please use the ‘forgot password’ button on our login page.
I cannot find the email to take the survey. What do I do?
If you cannot find the invitation email in your inbox, check your spam/junk folder. If you are still unable to locate it please add 'firstname.lastname@example.org' to your safe senders list and contact the company to which you have applied.
I cannot remember my password. How do I log in?
If you do not remember your password, use the ‘forgot password’ button on the log in page to have a password reset link emailed to you.
I am clicking on ‘Forgot Password’ but am not receiving the email to reset it. What do I do?
If you cannot find the password email in your inbox, check your spam/junk folder. If you are still unable to locate it, please add 'email@example.com' to your safe senders list and try again. If this does not work, email firstname.lastname@example.org.
I need to change my email. How do I do that?
Please contact Outmatch Support (email@example.com) for assistance.
The link in my email to the survey does not work. What do I do?
First, try to copy and paste the entire link directly into your web browser. If you receive a message that the job is closed, please contact the company you applied to. If you receive an error, please forward the link to Outmatch support.
Still need help?
If you still have questions about your account, please contact Outmatch Support at firstname.lastname@example.org. Please include:
- Your first name and last name
- Email you used to create the account
- Company and job you were applying for
- The browser and device you are using (e.g., Chrome on a laptop)
- And a detailed description of your issue