If you have lost your internet connection during the recording of a video assessment question, please get in touch with us or the employer.
To prevent this from happening again there are a few steps you can take:
- Restart the router/ modem
- Connect directly to your router with a cable, as this tends to be more stable than WIFI.
- If this doesn't help, connect from a different location.
- The video assessment doesn't require a fast connection, but it does have to be stable. If you see a connection error message, this is because your connection dropped for a short period of time.