Find answers to our most commonly asked Select Survey questions!

General

• What is Select?
• Are ability surveys available in Select?
• What are units?
• Can I review the technical manuals?

Basic Functions

• How do I access the Select survey and user sites?
• How do I Invite candidates to take the survey?
• How do I access results?
• Can I add, edit, and delete Users?

The Report

• What does it mean if a candidate receives an ‘Invalid’ score or an ‘Avoid’ on the Random Index
• What is the positive response flag?
• How are the Select surveys scored?
• What are job tasks and counter-productive behaviors? Are they scored?
• Can I process summary reports from my account?
• Where can I access sample reports?

Candidates

• My candidate interviewed really well but failed the survey. Why?
• How do candidates resume an unfinished Select survey? Will responses be saved?

General

What is Select?
Select is a family of short pre-employment surveys for entry level positions and first line supervisors. Each survey has been validated for a specific role or industry and includes a hiring recommendation and structured interview. 

The Select assessment measures unique dimensions predictive of performance in most associate and entry level jobs. The results from the survey allows employers to quickly and easily screen for characteristics associated with productivity, cooperative work behaviors, and integrity.

Are ability surveys available in Select?
Yes, there are several ability surveys available, please contact Client Services for more information.

What are units?
Units are simply a way to indicate the value of each report. Units are required to process reports unless you are a licensed client. Some reports require 4 units, some 5 units, some 6, etc.

You can view your unit balance on the home screen. To order more units, please email contact Client Services.

Can I review the technical manuals?
Yes, all technical manuals are available within the User Sites under the Help menu.

Basic Functions

How do I access the Select survey and user sites?
The web address for the Select User Site is https://www.bigby.com/SelectSystem/login.asp. This is where you will enter your unique User ID and Password.  The web address for the Select Survey is https://www.bigby.com/Testing/Select/login_e.asp?lan=E&lang=en.

How do I Invite candidates to take the survey?
There are two main ways to invite a candidate to take the Select survey (both are online)

• Proctored: The survey is launched by an administrator and the candidate takes the survey on-site.
• Unproctored: Candidates use a unique passcode so that he/she can take the survey remotely.

How do I access results?
Results are available immediately after a participant completes a survey. From the Select user site, click ‘Testing & Reports’, then ‘Produce Reports’. Select the appropriate survey in the drop down box. To process the report, find the candidate’s name and click on it.  The report will open.

Can I add, edit, and delete Users?
Only admin users can add, edit and delete users. From the home screen, click ‘Account Admin’, then ‘Add Users’. Enter the information for the user. User IDs must be different from the password.

To edit users, click ‘Account Admin’, then ‘Edit Users’. You can edit the name, password, email address and type of user (admin or not). You cannot change the user ID for anyone already in the system.

To delete users, click ‘Account Admin’, then ‘Delete Users’. From the list of Users shown, click the name to delete.

CAUTION: Once a user is deleted, the user ID cannot be restored. Once you click the name, it is gone.

The Report

What does it mean if a candidate receives an ‘Invalid’ score or an ‘Avoid’ on the Random Index?
Reports with a ‘failed’ random result are invalidated and should not be used to make hiring decisions. The Select surveys contain a validity check to ensure that the candidate is not responding to the items randomly.  If the candidate receives an ‘Invalid’ score, ask the candidate if s/he had any difficulty completing the survey. If the candidate says ‘no,’ do not consider the candidate further.

If the candidate says ‘yes,’ ask the candidate to explain the issue. Depending on the issue and/or potential accommodation, it may be appropriate to have the candidate re-take the survey.

What is the positive response flag?
Within the surveys are statements designed to determine if an individual is trying to present him or herself in a more positive manner or put a "best foot forward." If items are answered in an overly positive manner, a warning will be produced on the report. In these instances, a special effort should be made to verify the results of the report with other information such as through an interview or reference checks. A flag on this scale does not necessarily mean a person is faking.

How are the Select surveys scored?
Scoring for personality surveys is slightly different from what you may expect. It is not a cumulative score across all items that then has set ‘thresholds’ for passing. Instead, the focus is on a pattern of scoring.  This pattern of scoring is then considered against key performance indicators to determine final scoring. This has two implications:

• Changing a response on one or two items is mostly likely not going to impact the overall recommendation;
•  There is not a minimum number of scales that must be flag in order to receive a ‘Not Recommend’ status.

What are job tasks and counter-productive behaviors? Are they scored?
Job tasks are a candidate’s willingness to do tasks related to the role. Areas where the candidate expresses reluctance should be probed further in the interview.

Counter-productive behavior questions are items related to attitudes and behaviors regarding drug use, theft, safely, and similar topic areas. Individuals that answer one of these questions in an undesirable way will have it noted on their report. One should use this information to probe into potential problem areas during the interview.

Neither the job task questions nor counter-productive behavior questions are scored. Candidate responses will not be considered in the overall recommendation. 

Can I process summary reports from my account?
Yes, there are several reports that summarize information available within your user site. To access the reports, click on the menu ‘Summaries & Data Management’. There is no cost to process summary reports.

Where can I access sample reports?
You can access sample reports through your user site. From the home page, click on the link ‘View Sample Reports’.

Candidates

My candidate interviewed really well but failed the survey. Why?
Since the interview and survey are considered complementary components of the application process and are not intended to measure the same thing, it is possible you might see someone do really well on one component but not the other. The interview is behavior and experience focused while the survey is evaluating personality characteristics and those natural traits that set someone up to be successful in a specific role. The survey captures information that would be otherwise difficult to capture in a single interview.

How do candidates resume an unfinished Select survey? Will responses be saved?
Yes, responses are saved for candidates as they progress through a survey which is why it is often helpful to resume a survey. The process for resuming is different for proctored and unproctored surveys.

Proctored: The test administrator will need to reinitiate a survey for a candidate. The administrator will need to go to login to the survey as if he or she was launching a survey for a candidate. On the top right, there will be an option to ‘Resume Unfinished Survey’. If there is only one survey active in the account, this link will be under the signature line on the ‘Informed Consent’ page.

Unproctored: The candidate can access the survey through the original link using the same passcode or an administrator can resend a link from the candidate management page within the user site.