Hiring Administrators have the ability to add, delete, and manage access for all users directly from the Settings page. To access your Settings, click the Gear icon in the upper right hand corner of the screen. The Gear icon is always visible and accessible from any page within the system.
Next, locate the Users section on the Settings page and click Start Now.
On the Users dashboard, you will see the searchable database and a list of all users, their role, their assigned structure level, and their status (e.g., Active or Deactivated). If you have chosen to filter your users by status, only users in that status will appear on the page.
To add a user, simply select ADD USER and an ADD USER pop-up window will appear. Enter the user's personal information and select whether the user is a Hiring Representative or Hiring Administrator from the Choose User Role drop down menu. If the new user is a Hiring Representative, be sure to assign the user to the appropriate level of structure within your company. Remember, Hiring Representatives will be able to view all the surveys and jobs that are assigned to their structure level and all of the surveys and jobs assigned to the structure levels below. If you are adding a Hiring Administrator, you do not need to assign structure since all Hiring Administrators have global access. After you've entered the requisite user information, click SAVE.
Once you click SAVE, an automated account activation email will immediately be sent to the new user. If needed, you can resend the account activation email from the Users dashboard by clicking Resend Invitation.
The user's account Status will show as Pending until the user has activated the account. A user's account is activated when the user creates a password. Once the user has activated the account, the user Status will automatically update from Pending to Active.
Note: Each user must use a unique and valid email address because multiple accounts can't be linked to the same email address. If you enter an email address that has already been taken, you will receive the below error message. If this happens, please use a different email address to create the user account.
To edit a user's information, select Edit User next to the name of the user.
A pop-up window similar to the one used to add a user will appear.
From the Edit User window, you will be able to:
- Change the user's name
- Change the user's email address if the account is still in Pending status. A user's email address cannot be changed once the account has been activated
- Change the role of the user from Hiring Administrator to Hiring Representative or vice versa
- Reassign a Hiring Representative to a different structure level
Users can be deactivated via the Edit User pop-up window as well. To deactivate a user, select Deactivate and then SAVE. Deactivated users will no longer have access to OutMatch Assessment nor will they receive notifications for completed assessments. Deactivating a user won't affect open candidates or jobs.
Still Need Help?
If you still have questions about your account, please contact OutMatch Support at email@example.com. Please include:
- Your first name and last name
- And a detailed description of your question
Our business hours are Monday through Friday, 8:00 AM to 6:00 PM Central Time. We try to respond to all requests the same day if the request is received by 3 PM Central Time.